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ONLINE ORDERING 

Please look for your question here, if you can’t find it please e-mail me at support@ethony.com  with your order number and I will get back to you as soon as I can! (during PST business hours) 

  • Where is my package?
  • Unfortunately, I don’t have a crystal ball to find out where your package is! Once I shipped your package I have access to the same information that you have. Please track your package if you have the tracking number.

  • My item came damaged, what should I do?
  • Dang, ok. In this case please email me your order number with a video/pictures of the damage. I'll send a return label for the damaged item and a replacement item for you. 

  • I didn’t buy postage with a tracking number so how can I know where my package is?
  • Once I ship out your package, unfortunately, I don’t have access to any information about the location of your package. Especially since you didn’t get a tracking number. It’s a bummer I know, the only thing that I can suggest is to patiently wait.

  • How long is going to take for my package to be delivered?
  • Due to the pandemic, the packages are taking longer to get delivered. For orders in the US and Canada expect to receive your package within 7-10 business days and for other countries, the packages are taking up to 4 months. I’m sorry there’s nothing I can do about this right now! I wish I could make this process faster.

  • Can I return the item I bought?
  • This is a rare situation but if you’re not happy with your item, I will send you a return label to mail the item back. The item must be unopened and undamaged in transit (pack the item with care!) I will then refund you the value (minus the price of the postage).

  • I bought a pre-sale item and I still didn’t receive it!
  • I’m also super excited to get the new decks in! The information about when we will start shipping it out should be in the product listing. Don’t worry as soon as I receive them I’ll be shipping them out to you.

  •  I bought my first Tarot Deck and I don’t know how to use it!
  • You can check out my blog and find a list of free tutorials & contents, you can also visit the Tarot Readers Academy! Some of my decks come with a bonus course or a workbook and that should help you to get more familiar with the deck! 

  • Why am I not able to get access to my bonus course?
  • I must say, this usually happens when people enter the wrong email address over at the tarotreadersacademy.com Please double check your email address and if you still have a problem logging in let me know.

     

    WHOLESALE ORDERS

  • Can I resell your products?
  • You're able to sell Ethony's products on your own website and/or brick and mortar store. Selling Ethony's products on third-party websites such as Amazon, Etsy, eBay, etc are NOT permitted.

  • What is the minimum order quantity?
  • Minimum order of ten decks required for wholesale.

  • Where can I have access to the wholesale catalogue?
  • Please email me and you shall receive the catalogue!

  • How can I contact you?
  • Queries: wholesale@ethony.com

     

    Didn't find the answer to your questions?

    Didn't find the answer to your questions?

    We are happy to assist you with your questions. Kindly get in touch with us for support.

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