FAQs

ONLINE ORDERING 

Please look for your question here, if you can’t find it please e-mail me at ethony@tarotreadersacademy.com  with your order number and I will get back to you as soon as I can! (during PST business hours)

 

  • Where is my package?
  • Unfortunately, I don’t have a crystal ball to find out where your package is! Once I shipped your package I have access to the same information that you have. Please track your package if you have the tracking number.

     

  • My item came damaged, what should I do?
  • Dang, ok. In this case please email me your order number with a video/pictures of the damage. I'll send a return label for the damaged item and a replacement item for you. 

     

  • I didn’t buy postage with a tracking number so how can I know where my package is?
  • Once I ship out your package, unfortunately, I don’t have access to any information about the location of your package. Especially since you didn’t get a tracking number. It’s a bummer I know, the only thing that I can suggest is to patiently wait.

     

  • How long is going to take for my package to be delivered?
  • Due to the pandemic, the packages are taking longer to get delivered. For orders in the US and Canada expect to receive your package within 7-10 business days and for other countries, the packages are taking up to 4 months. I’m sorry there’s nothing I can do about this right now! I wish I could make this process faster.

     

  • Can I return the item I bought?
  • This is a rare situation but if you’re not happy with your item, I will send you a return label to mail the item back. The item must be unopened and undamaged in transit (pack the item with care!) I will then refund you the value (minus the price of the postage).

     

  • I bought a pre-sale item and I still didn’t receive it!
  • I’m also super excited to get the new decks in! The information about when we will start shipping it out should be in the product listing. Don’t worry as soon as I receive them I’ll be shipping them out to you.

     

  •  I bought my first Tarot Deck and I don’t know how to use it!
  • You can check out my blog and find a list of free tutorials & contents, you can also visit the Tarot Readers Academy! Some of my decks come with a bonus course or a workbook and that should help you to get more familiar with the deck! 

     

  • Why am I not able to get access to my bonus course?
  • I must say, this usually happens when people enter the wrong email address over at the tarotreadersacademy.com Please double check your email address and if you still have a problem logging in let me know.

     

    WHOLESALE ORDERS

     

  • Can I resell your products?
  • You're able to sell Ethony's products on your own website and/or brick and mortar store. Selling Ethony's products on third-party websites such as Amazon, Etsy, eBay, etc are NOT permitted.

     

  • What is the minimum order quantity?
  • Minimum order of ten decks required for wholesale.

     

  • Where can I have access to the wholesale catalogue?
  • Please email me and you shall receive the catalogue!

     

  • How can I contact you?
  • Queries: ethony@tarotreadersacademy.com

     

    FAQ last updated November 2020

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